It is recommended to ensure that the porous filter has been properly saturated with silicone oil and that the groundwater level does not exceed a depth of one meter. Otherwise, it is suggested to saturate the filter with silicone grease and repeat the test.
If you have a TGAS-08 data logger, it is advisable to check the calibration values stored in the device.
If the above instructions have been correctly followed without positive results, it is necessary to proceed with the calibration of the piezocone or the replacement of some components due to wear or damage. We invite you to contact our 24-hour support service via the following link: https://support.pagani-geotechnical.com/hc/it
If you prefer to receive assistance during office hours, please fill out the form available at the following link: https://support.pagani-geotechnical.com/hc/it/requests/new