Communicating with the Leo bot is undoubtedly an advantage, especially in terms of time-saving, provided certain criteria are met and it is understood that this is a chatbot and not a chat with a person available 24/7. To avoid misunderstandings, it is appropriate to provide some essential information:
- Leo is not able to read images; it communicates only via text;
- Please wait for the bot to send the opening message first;
- If the opening message is in English, this is not a problem: on your first reply, the bot will adapt the language based on yours;
- It is not necessary to specify the name of a technician or the Pagani team;
- It is always possible to escalate to open a ticket with one of our technicians; however, the bot will still try to solve the problem. Therefore, it is recommended to initially formulate your question: if the answer is available, a solution will be provided within moments; if Leo is unable to respond, he will proceed with the escalation to connect you with our team;
- In case of escalation message initiation, it is essential to correctly fill in the required fields and not to enter the email address in the text;
- If the fields are not correctly filled out, the bot will not be able to provide the necessary data to contact you back;
We would like to emphasize again that this information is continuously growing daily, and Pagani is investing significantly in this area. However, it is not realistic to summarize over 40 years of experience into articles in a short time. Therefore, we suggest interpreting any missing responses from the bot not as a lack of efficiency but as a system that is constantly evolving day by day.