Pagani Geotechnical Equipment has always paid particular attention to cybersecurity to protect its customers and continues to invest in this area in order to prevent any unpleasant situations.
As is well known, cybercriminals attempt to defraud customers in every sector, and the geotechnical field is no exception. At Pagani Geotechnical Equipment, we are committed to ensuring that our customers are adequately protected from the actions of cybercriminals and, to this end, we are proactively making significant investments in cybersecurity.
Recently, some malicious actors have been adopting spoofing techniques to send deceptive emails that appear to come from trusted brands, such as ours, in an attempt to trick recipients into disclosing sensitive information, making payments to unauthorized accounts, or engaging in other fraudulent activities.
As a reliable partner, we place the utmost importance on the security and privacy protection of our customers. In this context, we believe it is essential to proactively address this issue with our highest level of commitment.
This communication is intended as a precautionary measure, aiming to raise awareness and encourage everyone to maintain a high level of vigilance. We remind you of the following recommendations not only to help our customers protect themselves from cyberattacks but also to ensure the transparency and seriousness that distinguish Pagani Geotechnical Equipment.
Below is a brief list of suggestions:
Verify the communication: If you receive communications (such as emails, phone calls, text messages, or WhatsApp messages) claiming to be from Pagani Geotechnical Equipment, especially if they seem unusual or unexpected, please verify the sender’s authenticity and contact your usual representative before taking any further action.
Attention: We urge you to exercise utmost caution and pay special attention to any requests for personal or sensitive information, urgent solicitations for actions such as payment of money, as well as offers that appear unrealistic. Official communications from Pagani Geotechnical Equipment will never request the disclosure of confidential information via email or phone. Considering that our only office is located in Calendasco (PC), Italy, we also recommend carefully checking the timing of received communications. Our business hours are from 8:00 AM to 6:00 PM, Monday to Friday; therefore, communications occurring outside these hours are unlikely to be attributable to Pagani Geotechnical Equipment.
Direct contacts: If you have any doubts or suspicions regarding any communication claiming to be from Pagani Geotechnical Equipment, please contact us directly through our official phone number (+39 052 or by email at helpdesk@pagani-geotechnical.com. Our customer support team is fully available to provide assistance and to verify the authenticity of any communication received.
Verification of company contact details: One of the first protective measures is to verify the contact from which the communication is received, whether it is via email, phone, WhatsApp, or other channels. All official communications from Pagani Geotechnical Equipment, including quotes, recalls, or technical support, must come exclusively from the "pagani-geotechnical.com" domain. Regarding WhatsApp or phone calls, the only reference number is: +39 0523 771535. It is possible that in the past, for various reasons, you may have received communications from Pagani Geotechnical Equipment staff through different phone numbers; however, to ensure greater protection and centralization of information, customers are asked to use only the contacts indicated above.
Below is a summary table of official references.
| Email communications | pagani-geotechnical.com |
| Phone | +39 0523 771535 |
| +39 0523 771535 | |
| Online chatbot | Only the one present on the website https://www.pagani-geotechnical.com/ |
Verification of bank account IBANs or other payment methods: Before proceeding with any payment, please carefully verify that the bank details actually belong to Pagani Geotechnical Equipment. In case of uncertainty, please contact us exclusively through the official channels before making any transaction. Please note that, as we have, the use of foreign bank accounts (IBANs) is categorically excluded. However, this verification is not the only precaution to take. Since bank details may change, we always recommend ensuring that the communicated IBAN is correct before proceeding with any payment. Requests for payment via PayPal accounts, cryptocurrencies, prepaid cards, or similar instruments are also excluded, as we currently do not manage any of these credit methods.
We are implementing initiatives aimed at improvement in all the areas previously described; however, it is not always easy to achieve these objectives, also in order not to make customer-oriented business processes excessively complex. We want to maintain high security standards and at the same time, we believe it is essential to offer the best possible customer support, ensuring promptness and efficiency without excessive procedures.
Unfortunately, nowadays it is not always possible to ensure an adequate level of privacy and data protection without clear and well-defined processes. We are well aware that in some circumstances the simplicity of communication is crucial; however, the long-term protection of our customers is even more important to us. For this reason, collaboration and awareness are key elements in maintaining a safe environment for everyone.
If you have any doubts or suspect that you have been the target of spoofing attempts or other frauds, even non-digital ones, we invite you to contact us without hesitation.
Your security and peace of mind are our top priorities.
Thank you for your attention to this matter and for your continued trust in Pagani Geotechnical Equipment.