If the monitor does not respond correctly or adequately, it will be necessary to send the TGAS-12 to the Pagani service center for a technical evaluation and, if necessary, to proceed with replacement or repair.
Since the TGAS-12 is equipped with an external memory card, it is recommended to remove it before sending the device, in order to avoid data loss and to be able to continue working using the tests already recorded.
To avoid delays in managing the instrumentation, we invite you to contact our support service, available 24 hours a day, through the following link: https://support.pagani-geotechnical.com/hc/it
If you prefer to receive assistance during office hours, please fill out the form available at the following link: https://support.pagani-geotechnical.com/hc/it/requests/new or contact us via email at: helpdesk@pagani-geotechnical.com