To send photos or videos related to a technical issue or a replacement part to order, please write to: helpdesk@pagani-geotechnical.com attaching the material; we ask that you do not use AI channels, as Leo is currently unable to recognize images or read documents.
To help us identify the problem more quickly, we recommend that you:
- photograph the component affected by the malfunction from multiple angles;
- if possible, record a short video showing the problem in action;
- include in the message the serial number, the equipment model, and the year of manufacture.
Accepted formats: JPG, PNG, MP4. Recommended maximum attachment size: 10 MB.